Visited the MTN Boulders Branch on Saturday 13/04/2013. On this day I was at this office to request some services. While there the queue was a bit long and the service slowed down significantly. At was stage all three consultants were attending to a single consumer for at least 30 min. Two ...
Dear Mr Cheales, this is to inform you that MTN is requesting that my complaint be deleted as duplicate however it has been over a month and they have not responded to me. This company think that they are above the regulators and feel that they can do as they please. I have been a loyal client for ...
I went into MTN shop at Irene mall and enquired when I can upgrade my phone, the guy told me that I can upgrade the 1 June. I asked if I can ugrade a month earlier because I was going abroad and needed a new phone urgently, as the old one is giving problems (Nokia N8). He told me that they can not ...
20 March I applied at MTN Waterfall Mall for new data contract. Charles (@ MTN) indicated contract should be approved next day. Saturday came I had to phone to ask what was going on & Charles said they were still busy, from this time until 27 March I had to make about 14 calls from my side to ...
Good day On the 8th April I activated international roaming on my phone in-store. The consultant told me it will now work fine, and that as I have a Blackberry I should turn off Data services while roaming. When I crossed the boarder yesterday into Swaziland, I turned the data service off. Later I ...
I have been a loyal customer of MTN for many years now, however after the service I received instore yesterday i have seriously been thinking about changing to another network. I received an upgrade lastweek (10th april 2013) and was told if i experience any problems with the phone within 7 days of ...