Some time in July I upgraded my contract with MTN (I have been a client of MTN for 6 yrs now). I was told I will get my new handset in 2 to 7 working days, however it took 8 days. That was fine but discovered on the very 1st day that the phone was defective, I notified MTN of the problem. They ...
I have a blackberry and for the last 6 months I have not been able to download songs onto my phone, when I queried this I was told that MTN no longer allow blackberry users to download songs or videos onto their phones, I pay my contract every month and my BIS every month, yet most of my service ...
I have a previous complaint (09:17 Tue 6 Aug) where MTN waited until I gave feedback that nothing had been done before replying, as that prevented me from giving feedback on their response. The amount I was expected to pay in penalties for early cancellation is double my monthly bill, and I only ...
I m now at the end of my fuse after numerous complaints and talks to Mtn about my phone, or must I say Imaginary phone. Why pay so much for a contract and not have a phone 80% of the year that the contract is valid is just not acceptable. Please i need a phone! ...
I went in to renew my contract with MTN. Although I requested a blackberry the sales lady convinced me to take the new Samsung Galaxy that had just been released the day before by telling me that bbm was no longer going to be free. I did my own research and found this to be untrue but when I tried ...
I upgarded my phone in June and I have been incorrectly billed since then. I contacted 808 and I was told that the amounts will be reversed (email on hand) however my account is overdue since the credit was not processed. BIS was confirmed cancelled in July, however i got charged for it in August. ...