My complaint was posted on July! 8. I received a reply on July 23 telling me it would be dealt with internally. I requested an email address to which I could send my full complaint to be dealt with - no response. The reply I got to the email I sent via the Mtn website informed me it was being ...
I upgraded my 3G account from uncapped to a 3Gig capped account. I've worked in IT for many years and to my and most peoples understanding, capped means you cannot keep surfing/downloading etc. when you reach you cap. I was billed extra last month because i'm apparently on an open line! How on ...
I received an upgrade from MTN in about January/February this year. After only a month it started giving me problems. I called and kept being put through from one dept to the next. I sent emails and received no response. I eventualy contacted Get Closure and still no response from MTN. I CAN BARELY ...
I contacted MTN for copies of my invoices for 2010. I was sent forms to fill in and told that it would take 24 to 48 hours to process and get the records. I filled in the forms and faxed back to the number supplied to me. Before faxing the documents I asked MTN to please supply me with the direct ...
I had my phone for a couple of hours and it was, I reported the incident the following day, I was asked for an IMEI number which I gave to the Alberton City mall store (MTN) manager, still to date no feedback, can anyone from MTN assist me trace my phone, I was advised not to black list it because ...
I recently migrated and upgraded my contract. I was assisted by Albertino Neto at the MTN Store at Clearwater. Albertino assisted me through the whole process and kept me informed at all times. I want to thank him for his great service and great attitude. ...