I am arriving back in SA on an international flight in the evening and Kulula cancelled the last flight out on the day and they will not pay for the hotel costs I must now incur due to this. This is totally unacceptable and I am surprised that this is not covered by the consumer protection laws. ...
I am devastated at the lack of service/urgency/interest which I've received for from Kulula customer service in the last 10 days. I booked x2 return tickets from JHB to PE on the 2nd July and was charged R6428.00 twice, on separate dates (5th July and 10th July). I have spoken to Standard Bank, and ...
I tried to book a flight online at [URL Removed] payment was processed for the flight however I was not issued with an E-ticket. As an auditor I feel that the online booking system is flawed as it should not be possible for payment being processed without being issued an E-ticket. My next line of ...
Not for the first time, i booked a flight, and had to complete a section for payment details. The transaction went through and then the webapage refreshed and asked me again for some bank/credit card details. In effect I paid twice for the same flight. Now [URL Removed] tells me that I will need to ...
I have had an on going complaint with Kulula for over a week. I have sent many emails and not one of them has been responded to. I think there is a BIG problem with this company that cannot respond to their customers. Well, you can stick your Kulula where the sun don't shine, I will not be using ...
I have flown with Kulula for a number of years now and I experienced the highs and lows. The LOWS always stick on my mind. I last flew in April and my flight was delayed by a couple of hours. I received a R500 voucher, now making a booking has become a nightmare and an uphill battle. I have made a ...