Kulula's baggage allowance is 20kg irrospective of whether you are flying domestic or international. I was travelling to the UK - where all airlines allow at least 23kg of luggage. My hand luggage weighed 5kg (3kg under weight) and my cargo luggage weighed 22kg which was a total weight of 26kg. My ...
On a recent trip from JHB to George on Kulula airlines, i left my iPad in the seat pocket in front of me while disembarking. I realised i had done so literally as soon as i had disembarked, i immediately returned to the gate to ask the ground crew to please go back to my seat and collect my iPad. ...
[URL Removed] has just charged me R2 214 PER PERSON to change flights for 2 people from Joburg to PE instead of to East London. I can't believe it! You've just lost a customer, Kulula! (There's a no refund for cancellations policy so you're between a rock and a hard place!) ...
In early July 2013 I booked a Kulula holiday package for my parents in celebration of my mums 60th birthday. The package included flights from Durban to Cape Town as well as accomodation and car hire and the depature flight was on the 25th of July. Like many South Africans, my mum has 2 names. In ...
On trying to change my booking on this airline, I found that I need to pay R600 to change my and my fiances flights. I understand that a fee is payable but this is day light. This company has gone from being the only 'low cost' airline on the market charging reasonable fares to down right screwing ...
March 2013 my mum fell sick and passed away on the 30th March. There was a flight I had booked for her to go to Cape TOwn with me which I could not use so Kulula at the time (she was still in hospital at this stage) was kind enough to advise that they will create a travel bank for her. I have all ...