I made a mistake on my online booking and was in urgent need of assistance. It was an unusual problem and the call centre did not have the means to help me with my request. I sent an email to the customer care department. After I heard nothing back, I left a message on the Kulula FB page. They ...
Hi, I want to just thank David Holland for all his assistance with my initial report dated 25th June. He has really helped me. I can only hope Kulula changes some of their procedures that won't harm anyone. ...
I had an early morning flight booked for this morning (31 July 2013). I had to make a change due to an urgent business matter, and when I tried to call the call centre last night (30 July 2013) it was already closed (7:45pm) - this after I tried to make changes online, but was unable to - despite ...
To whom it may Concern My name is Clinton de Beer and I have just dropped my son Tristan Connor de Beer off at Lanseria Airport and am absolutely furious about the events that have just taken place. I arrived at Lanseria as Tristan checked in for his flight and was told that there would be a charge ...
My daughter booked a flight in Feb 2013 - received an open ticket from Kulula. I called the call centre and spoke to a consultant who indicated that this ticket had to be utilised by 15 Aug 2013 - valid for 6 mths. As my daughters personal circumstances has changed, she was unable to use the ticket ...
20130730 - Bad Experience. Made online booking for flights to Durban from Lanseria. 4 tickets return. After immediate payment made of 4K and notification received, seen that incorrect time was selected on return. Attempted to make immediate changes. Website says amendments option available, but ...