I booked a flight for the 19th July. Subsequently I found that I will need to be in Durban earlier and called the Kulula call centre to change my flight as I was having difficulty with doing it online. I spoke to Victor and he took my changes and repeated them back to me. He then took my credit ...
Booked a flight with my cheque card but the booking system said it had a problem and could not process the booking method, then the money is debited from my account. So now I have no money and no booking!!! The IT dept need to sort it out. Why change a perfect system... just to charge R35 now to ...
Travelled to Lanseria and back from CT for the holidays. Bought a new suitcase, but on my way back, not only was the canvas torn, but also the stand at the bottom of the case was totally broken off, so having wheels on my case was useless. Reported it immediately at the airport and have been told ...
I arrived at the airport where the check in is so slow so I went to the ticket sales were to find out if I can use my passport to check in. Victor said that I can't check in they already boarding I need to by a new ticket but in the same breath he is booking the guy next to me for the flight I ...
I was a passenger on board flight MN641 from OR Tambo to King Shaka on 11 July 2013 departing at 18:10. At 17:55 whilst waiting to board the plane at the boarding gate I was approached by one of your employees named Mike and was told that I would not be able to board the plane as my hand luggage ...
On 9 July 2013 I made bookings online for four people for flights Durban to Cape Town on 3 December 2013 and make my payment right away. As I made my payment directly I didn't have a change to realise that I made a mistake with the date that have to be 4 December 2013. As soon as I receive the ...