After being a loyal passenger on Kalula, I must say this last weekend was the worst experience ever. On the flight on Saturday from Lanseria to Durban we were told that there is no food on the plane. This is fine as it is a late flight. But boy yesterday morning the first flight out of Durban we ...
I booked a flight departing on the 24th December returning on the 26th December 2013. I received an SMS informing us that the flight returning has been changed from 21:30 to 21:55 returning on the 26th JANUARY 2014. Then querying the return date the supplier would not budge to acknowledge that an ...
After speaking to 6 or 7 consultants who all just put me through from one person to the next, the problem has still not been sorted. NO ONE knows who I should speak to. PLEASE HELP, this is terrible service. All I want to do is get the MOOLAH that I earn on my credit card, to show INTO my travel ...
I made a mistake on my booking on the internet by moving my booking one day up. My issue is I made the booking, print out the confirmation and realise my mistake and phone strait away. I just hit a wall with the person reminded me that I legally are bound to this booking as I accept the T&C and ...
I recently had to cancel my flight tickets from OR Tambo to EL (With SAA) and from EL to OR Tambo (With Kulula). I called Kulula first and was told I have to change the date and have to do it immediately, I was requesting additional information and the call centre agent had such an attitude I had ...
Because Kulula introduced a new computer, Name Changes are not allowed. The Call Centre tell me I will need to buy a new ticket. What absolute nonsense! All I want to do is change the passenger's name on a ticket I have already paid for. ...