My father passed away and I called in to speak to one of the consultants -was told I can not speak to a manager... was told they will transfer me AGAIN to your deathclaims division - confirmed that I am not willing to hold for another 40 min Question was there life insurance on the credit card??? ...
I booked our tickets two weeks in advance just to be told when I booked in that the flight is overbooked. After making a fuss I insisted to see the manager. The manager eventually appeared and told me that Kulula reserves the right to overbook by 5%. To my best knowledge this practice is against ...
I made a booking on [URL Removed] website on Thursday 28 November 2013, to fly from JHB to Cape Town & Cape Town to Durban (2 Flights - R705 & R1283 respectively). Yesterday (29 November 2013) upon looking at my bank statement I realised that 3 amounts have been debited by kulula. After ...
Despite checking in online and having only hand luggage, I got to the airport early and thought I'd see if a better seat was available. There wasn't. Still, Annamart instructed me to weigh my hand luggage. This is never happened to me in hundreds of thousands of km travelled. It was 1.5kg too heavy ...
Today I changed a flight with Kulula to get home a bit earlier, they charged me an additional R360 on an already exorbitant flight cost and when I get to the airport they have overbooked the flight and I cannot get on. I then call the call-centre so they can reverse the change fee and they refuse. ...
I have never in my life experienced such an absolute, total disregard for consumers!!! I paid for TWO flights, one to Johannesburg from Durban and return to Durban. I missed my flight to Johannesburg and subsequently had to purchased another flight to Johannesburg, which I completely understand, ...