Sure, we complain when we get given an emergency exit seat that isn't, or if the flight is delayed, but when one gets assistance beyond duty it trivialises most the irritations. Although I am a regular on Kulula, I was not even flying on the day in question when the rules were bent to accommodate ...
I tried to check in on-line on Kulula's kulula.mobi web site but it failed with an error message. I then tried the [URL Removed] site, but it failed even earlier. I retried many times over a period of 8 hours with exactly the same failures. When I called their call centre, the helpful agent ...
I tried to book a flight from Cape Town to ORT, via the website, I confrimed payment, but the system refused to confirm my request, i than called the call centre who told me to log out and go back in and the system which than gave me the price of the flight as double what i originally booked it, ...
Horrible service and after sale service. Booked ticket 2weeks ago for CT. Kulula assistant that helps me swipes my bank card twice by accident she say. I get sms that amount deducted twice. She say she did not see. Same say I email my bankstatement showing amount deducted twice for same flight ...
A colleague missed his flight to Durban on Sunday evening. I remembered East Coast Radio's Consumer Watch segment on "Pay now, don't fly later" which aired a couple of weeks ago so I called first thing the next morning to reconfirm his return flight but was told that because he was a ...
Tried to check in via mobi online check in. It didnt work.after tryinf 7 times i give up. Then got to lanseria. Stood in line to check in, finally git the the front abd says i am in the wrong queue BUT ITS YOUR SIGNS THAT MISLEAD THE CUSTOMWRS. MORE THAN ONE CUSTOMER COMPLAINT AND THE ASSISTANT AT ...