I had booked a holiday to CT on the 1st of November 2013 and to reasons of a personal nature I had to cancel. I called Kulula and spoke to a lady by the name of Kgomotso, she seemed quite in touch and assured me that I would be refunded within 6-7 working days. It is now a month later and I am ...
I was bumped off a return flight from Cape Town with no prior notification in February 2013 as I missed my flight down. You can imagine my surprise when I was informed of this when I arrived at the airport to catch my paid return flight, and only to be told you have been bumped off as you did not ...
I frequently travel between Cape Town & Johannesburg and with my experience i have learnt that though Kulula is a more comfortable flight to take, Mango is more reliable when it comes to time. On Thursday evening, 28 Nov 2013, i received an sms informing that my flight had been delayed. I ...
I have tried to book a flight to Cape Town from Lanseria for over two days on the Kulula website, and it keeps throwing me out, won't accept payments for no reason or does not load all of the airport destination options. When I have tried to phone the call centre, the line drops as the agent opens ...
3 weeks and counting, still no reply or contact from Kulula and i have just lost all hope of ever getting my issue resolved. i am so disappointed ...