I have a booking with Kulula for next week Wednesday. I cannot travel to Durban due to work related issues regarding passing away of Madiba. I call to ask for my money to be transferred into my Travel Account and the Agent does not know what I am talking about. Irritated! ...
My mother, a pensioner, missed her flight to East London due to our error and when I complained that the return was booking was also cancelled, Jacgulina very kindly took the complaint under consideration and extended my mother a credit towards a future flight. This was purely a gesture of goodwill ...
Hi I recieved my replacement Kulula card yesterday. as per the instructions with the card i went to an FNB atm to activate my card and change the pin. the change your pin option was greyed out and did not work as mentioned by kulula. i then tried to go online as per the instructions of a call ...
I was booked on the MN105 flight from OR Tambo to Cape Town. The flight was scheduled for 3:25pm but we ended up departing at 4:05pm. Does the managers at Kulula not know that it is rude to be late - actually consistently late as this was not the first time that this has happened to me on a Kulula ...
Kulula has had 22 days to resolve my issue. Nothing has come of this. I got a call on Monday 2/12/2013 that said I had to pay a 75% penalty fee despite cancelling 40 days in advance, so much for their initial response to me " we do have a refund policy internally which makes provision for ...
I booked 2 tickets from C/Town to JHB and back on 15 Nov '13. Flight centre booked and we paid them. We received the reservation no and flight details. We arrived at C/Town international on 26 Nov '13 and boarded plane to JHB as per our booking. All 100% as booked. When we tried to fly back to ...