We were on our way to PE for my husband's work and took our baby son with. Firstly they struggled for 30min to book our son because of "system trouble" but they needed 5 people to do this. This can't be the first baby to fly with kulula? Then they checked my husband's workcase to see if ...
We checked in on-line earlier the morning however, when we got to the airport to print out our boarding passes it wouldn't work which delayed us. We then proceeded to the counter, when we got to the counter to check in / get our boarding passes we were told its too late to check our bags in which ...
I would like to give a Huge thank you to Roxanne Johnson for assisting me with cancelling of my flight and to get a refund through this tough time, that we as a family are facing with the loss of my father. Coming from the travel and call center background its not easy to get a refund. Thank you ...
I've logged a complaint on 27 Nov. The airways broke my suitcase. I can never use it again. The handles were broken.. Kulula told me a "Senior Staff member" will give me a call... ok so i've waited for almost 3 weeks... still no phone call and that from a senior staff member... eish...??? ...
On 10 December 2013 my domestic worker and her husband were booked on a return flight from Lanseria to Durban (11:20 and 15:30). Due to the poor weather, the flight was delayed and they only departed at 17:20. I phoned Kulula and complained about the fact that I could not track the flight and ...
I booked flights from Durban to Johannesburg on 11 dec 2013 at 16h45 the flight was delayed by 15 minutes I waited in the business lounge for boarding notice which never showed so I missed the flight and was then charged in full for the 3 tickets. Had to pay for 3 extra tickets. This was not my ...