On 10 December 2013 my domestic worker and her husband were booked on a return flight from Lanseria to Durban (11:20 and 15:30). Due to the poor weather, the flight was delayed and they only departed at 17:20. I phoned Kulula and complained about the fact that I could not track the flight and because I had no idea where my workers, first time travellers, were. Fortunately they did return on the last flight, which was also delayed. The next morning I received a mail and a call from David Holland, who apologised and informed that my workers are going to fly again - compliments of Kulula. Now, that is what I call service. Thank you very much David.
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