As expected [URL Removed] customer relations and refunds departments have not responded to my email dated 20/05/2013. The apparent feedback/response time is 48hours, so Ive been told. Today is the 07/06/2013 and I still have not had any response from them regarding my query. They apparently do not ...
On a return flight from CPT to JNB today we were 'assisted' by check in staff member Amanda Bengston. We checked in 3 bags for a group of 3 travelling together. One bag was 16kgs, 1 was 24kgs and 1 was 27kgs. You are allowed 20kgs each. I requested that the16kg and 24kg bags balance each other out ...
On the 22/02/13 at approx. 09h30 in the morning, paid R813 for flight to Johannesburg on the 20/03/2013. on the 06/03/2013 called the call centre just to double check to my suprise "Tracy Africa" confirmed the payment reflect on their system but the ticket was cancelled as was not paid ...
SO SAD AND SO MAD. MY SON IN LAW BOOKED A FLIGHT FOR ME ON KULULA. WHEN PRINTING THE TICKET I REALISED THAT THE TICKET WAS IN HIS NAME (AUTO GENERATED). I PHONED KULULA AND REQUESTED A NAME CHANGE. I WAS TOLD THAT IT WAS NOT POSSIBLE. I THEN ASKED IF THE TICKET COULD BE CANCELLED AND I WOULD RE ...
Please let me know why we need to pay R35 per person per flight to pre-book seats on your website. We are doing the pre-booking, not one of your employees, and we are making your jobs easier by pre-booking. Don't change something that works well - there was nothing wrong with your old system for ...
Hello Booked a ticket on behalf of someone, only to realise 30 mins later, this was their "calling name" and not their"Christian" name as reflected on their ID (The id number supplied initially was still correct) Said individual phoned Kulula callcentre, and was told that he had ...