Sabela went the extra mile to assist in resolving my vehicle claim. She was efficient in finding me a date to repair my vehicle and called me back several times in a status update. Her attitude was exceptionally friendly. Rgds, K.Ramsamy ...
Dear Peter My claim was repudiated by the illustrious Dial Direct under very dubious circumstances. I have since contested the repudiation, wherein I was assured a response between 5 - 7 working days. As I write to you, it is the tenth working day and there has been no response from the Dispute ...
Mohammed Choglay gave excellent advice and went the extra mile with regards to my requirement. ...
I called dial direct and had a issue with an overflowing geazer, I tried getting hold of the claims department to find out if I needed to log a complaint I was told that I would get a call back which I didn't I then received a SMS to rate the service I rated the service poor I then received a call ...
I sent an email advising insurance of changes in details, so that policy can be updated accordingly Emails are being deleted without reading them, when I queried that the response was that they did not get email (hahaha, I have all the emails and confirmation of them deleting that Dial Direct did) ...
Reported a MVA claim on 10 June. Panel beater has been waiting two weeks for Dial Direct to authorise the repairs and is STILL waiting. Tried to contact claims administrator (Melissa Adams) on numerous occasions and left numerous messages to return my call - NO LUCK!!! I have spent a total of 74 ...