I was rushed to hospital on 8 April 2014, where I was in the emergancy section. I was referred to a Radiologist and I was seen by a doctor. My Claim was submitted directly from the hospital to Bankmed and then was sent to carecross because I am on the basic plan. I called in to confirm that my ...
I called the Bankmed call centre because I was debited for an amount by Bankmed which I had no knowledge of before the debit. It took the agent 20 minutes to figure out why I was debited (due to Bankmed's mess up two months ago) and she couldn't care that I was not notified about the amount. When I ...
I have been with bankmed since 2007. Every year after my salary increase my premium also increases for myself and special dependents. The adjustment is never done on time and after a few months I receive a letter stating I am in arrears! Last year I had the same problem, and I requested for a ...
Good day Bankmed, I would like to enquire about the claims process as i have sent the relevant documentation to claim for the chronic medication. Now the issue is that when i called through at Bankmed i had been sent from pillar to post about my claim for the medication i had bought. I would really ...
On 9th of April I send in 2 receipts for Bankmed to repay. One for R600 and another for R20-00. I received a mail to confirm mail delivered from Bankmed. On the 4th request my husband phoned Bankmed. a Lady said sorry she thought only the R20 is claimed she did not see the R600 is also claimed??? ...
I submitted a claim with Bankmed on the 10th of April 2013 and waited for payment. I called Customer Services on the 19th to check on progress and was told that the claim was not received. I resubmitted the claim on the 19th. When I called on the 3rd of May to check on the progress, I was told that ...