At the end of last year I contacted your callcentre regarding my chronic medication for my cholesterol as we changed our plan from the basic to the core saver. The agent (Jully?) advised me that I will need to go for blood test and get new approval in order to continous with my medication on the ...
I requested authorisation of a procedure and payment of a device on the 14 March 2013. I was advised to get a motivation from the relevant Dr and I submitted this on the 28th March 2013. An automated reply read that it would take between 1 and 5 days to get a response. I called back on the 8 April ...
Last year I had a cubital tunnel release done at the Rosebank Clinic by Dr. Carides. When I originally sent the forms through for the pre approval, I clearly stated the amounts charged by the doctor. I received a mere approved letter - not advising which portion of the total amount is approved. ...
We were on Bankmed medical aid for over 9 years. My husband resigned at work on 27 December 2012 and the last payment was made to Bankmed on 21 December 2012 for the period of 20 December 2012 to January 2013. I went online on 2 January 2013 and according to Bankmed's website our medical aid was ...
I found out that a claim had not been paid in full and queried it via email on 2 /1/13. It was rejected on 22/1/13 due to "duplicate claim", which it was not. I queried it again via email on 23/1/13 and again on 15/2/13. There was no response at all so I called them on 12/3/13. I was told ...
Care Cross and Bankmed are not processing my claims, since February 2013.Bankmed rejects claims to be processed by Care Cross, and Care Cross does not process, what will happen now if My son gets sick again? do you think those doctors will be willing to help me. In my FNB payslip, I've got every ...