More than a year ago my baby was in hospital it took me months of liasing between the doctor and the medical aid to get the account sorted out, eventually i logged a hello peter complaint and was assured by Tamlin Afika that it was now sorted out. Imagine my surprise when i got a sms from the ...
In October 2012, I needed to go for a mammogram, and the terms of such a procedure on the Basic plan that I am on state that "100% of Scheme rate, limited to one pbpa age 40 years and older (benefits for beneficiaries younger than 40 years subject to motivation and prior approval)." My GP ...
I cannot even begin to explain how dissatisfied I am with the service I am getting from CareCross and the lack of feedback from Bankmed also. I have logged 3 complaints already and I still have not been contacted with feedback about the investigation into my claims. I put in a dental claim for ...
Since bankmed decided to change their policy wrt specialist visits, life has become a nightmare. Why would you encourage members to handle their medical aid wisely when you come up with the brilliant idea for us to be referred to specialist via a GP. I've been seeing a specialist for over a year ...
My mother who is a pensioner went to the doctor for routine checkup that is covered by her medical plan. Medicorss then submitted the statement to Bankmed who is now refusing to pay as the codes are wrong. My mother tried to sort the matter out and even Medicross contacted Bankmed to assist to no ...
I am honestly very dissapointed in Carecross. I have complained about late claims, complained about the unfriendly staff and now I will complain about their unwillingness to meet me half way with a dental claim that I submitted to them for reimbursment. The dentist I used was previously contracted ...