I submitted a claim with Bankmed on the 10th of April 2013 and waited for payment. I called Customer Services on the 19th to check on progress and was told that the claim was not received. I resubmitted the claim on the 19th. When I called on the 3rd of May to check on the progress, I was told that claim had not been received. I was then asked to write the membership number in bold letters on the claim form. I resubmitted the claim for the second time on the 3rd of May. I called Bankmed on the 7th and they confirmed receipt of the claim.
On the 13th, I received an SMS confirming that payment would be made on the 17th.
I called Bankmed on the 17th to confirm the SMS they sent and was told that they didn't have my banking details. Wondering who they were going to pay, I asked for an explanation. I was asked to submit my banking details and I'm wondering what's going to happen next.
Clearly the process is flawed and no one explains what clients need to do to ensure that we don't run into problems like these. May you please help me rectify this?
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