I'm pregnant and on the baby and me programme from Bankmed since from late last year. But funny enough each time I went to the gynae the funds were taken from my savings account instead of the the baby and me programme! ive called in numerous times to query this and have been given instructions / ...
On 2nd April i sent an auth request to Bankmed for eye therapy. Called bankmed and was advised the process takes 24-48 hrs, I excepted. I gave this a week and called again, was advised the documentation sent from optometrist was not correct, they needed a proper quotation (not amount per session ...
After living with a back injury for 10 years, during which thousands of rands were spent on "conservative" treatment, both a Neuro surgeon AND orthopedic surgeon confirmed that back surgery would be needed, bankmed decided to send me for an assessment by one of their biokinetesist's. ...
A claim was submitted at the end of March'13. Their auto reply advised that the claim would be processed within 5 working days. Countless follow ups have not resulted in a reply other than the auto replies. The call center acknowledged on 9 April that a reply was overdue and that the matter would ...
Good day, i would like to lay a complaint with Bank med Medical Aid processing department, in that i had submitted my application to be processed for a Traditional Plan( % savings). i had received a confirmation on the 12th of April 2013 that my application will be processed and it has not yet been ...
I have been struggling to get a claim paid by bankmed for the last for the past 9 months. I had a previous claim for the same doctor, same procedure and same cost for myself (dependent 1) that was settled by bankmed, yet for the main members claim, they refuse to pay with no explanation. I have ...