Two or three weeks ago, I had an ADT come to my house as I needed to reset my alarm system and buy new remotes. On his invoice, I had an option of paying by EFT or by debit order with different dates on the form as option. Clients are required to select option and sign for it. I selected the end of ...
Good day, yesterday I sent through a complaint: https:///adt-security/complaints/adt-contract-1311850 Please disregard this. I was misinformed and thought that the dealer was offering a monthly rate of R199 when infact that was the cost of the alarm installation. The info on their website wasn't ...
I am trying to cancel my contract because of the points below... o The security guard should not be at the client's premises beyond 4 to 5 minutes. o It takes sometimes between 10 to 30 minutes for a security van to be at an incident. o Once the burglary has happened IT IS ADT's DUTY TO GUARD THE ...
I have lived at my property for 5 years. On 28/01/2014 at about 14:45 we arrive home to find ADT here with one of the guys inside my property with my front security motorised gate open, to be told he came into my property as I didn't respond to calls. My property is clearly viewed from the outside ...
For audit purposes I have requested one invoice from 2013 and our contract. The lady at the call center can see it on the system and have promised to send it to me. Almost a week later I have received NOTING. The auditing firm is breathing down my neck because this is the last query outstanding in ...
On 6th December I logged a formal complaint via Hellopeter. The response was We take note of your comments and thank you for bringing your concerns to our attention. We are sorry to hear about your experience and will be investigating this matter with immediate effect. We will then revert to you ...