I requested an alarm system upgrade in December2012. the sales guy (Yogan Naidoo) came to my home and sold me a unit for R3499.00. The installation was scheduled for the 24/12/12. Yogan did not give the installers proper instruction and i cancelled the installation. I managed to get hold of yogan ...
On the evening of Tuesday 22nd January we received a call from the ADT response centre to say our alarm had been activated. It was not going off and I told the lady on the phone that. She asked for my password which I refused to give as how did I know it was really ADT calling. 30 minutes later we ...
I received my statement for January and it showed that I had not paid for the last three invoices, which I did. On time. I tried to get hold of their accounts department, I waiting on the line for about 10 minutes, got through to someone who then transferred me to someone else. After a few minutes ...
I still have a problem regarding ADT's service. After headaches and emails ADT finally came and removed their system from my house but still didn't refund my licence fee. There were emails between Vusi and I regarding this matter and he promised on email that I will be refunded. It's been over 3 ...
I don't know if ADT can't afford postage, ran out of paper or both. I have not received a statement since October 2012. I have never received an invoice since I became a customer in April 2012. Should I stop paying my account so that I can receive a "courtesy" call? I am growing tired f ...
I have now replaced my remote 3 times and still its faulty causing the alarm to go off every time I enter my yard. I reported this to ADT every single month is 2012 yet nobody seems to come out to sort out the problem. Now they have sent me a sms saying that I must pay for armed response as I have ...