I have battled for 4-5 months now to get my account in order. ADT claims my account is in arrears, but I mailed them proof of my debit orders. The problem started when ADT replaced my Radio, and installed a secondhand battery, which they charged me for. After a 2 month battle, I got reimbursed, and ...
Phone call after phone call... its been over a month with no refund given on a debit order that was told to me would be credited. from one person to the next... each person looks at my profile and says they will get someone to sort it out, yet no-one will just sort the refund out... no one ever ...
My husband lost his job in September 2011 and I have been in contact with ADT telephonically and mostly via e-mail to explain the difficult financial situation that we are in. They tried to accomodate us with a lower monthly premium but we still found this hard to pay. In March 2012 I asked them to ...
ADT is treating to deduct money via debit order for the replacement of a radio antenna, which was non-functional and obsolete and required replacement by a newer model as confirmed by the technician. I have communicated on numerous occasions with the ADT call centre via telephone debtors department ...
We hade a breakin in December and ADT responded to the panic button with a telephone call to my husband while I was allone with the kids in the home while the robbers tried to come in, they only arrived 15 min after the call. in Jan we had people witha flash light in our yard again the panic button ...
I sent through my cancellation to ADT in December 2012. My cancellation was acknowledged. No one from ADT called regarding the cancellation, however, someone called enquiring about the fault. We informed them as well that we had cancelled the service and they acknowledged this. It has been an ...