I had a break in at my house in December, ADT did not even respond at all. The previous day I also received a alarm call for a alarm that was activated 4 hours earlier, ADT phoned and said if I will attend myself, or must they send some one out. The are having a delay. On the 27th December my ...
Complaint: ADT contacted me today 28/01/2013 at 14h40 about alarm going off at my house. I asked them to send someone out to my house as I am at work. They only sent someone out at 16h00 to my house, and this was after I phone and asked them why is no one phoning me to say if home area is secure or ...
Last year we called the technicians out to sort out two problems that we had on our alarm. They arrived, looked at all the things we asked them to and then left. Following that, we discovered the next week that the one thing that they worked on (connecting electric fence to control room) was in ...
I installed a new electric fence, i tested it and more than an hour later ADT called to check if everything was ok. On Friday evening I went out, ADT called to say zone 23 had been triggered. I asked for a vehicle to be despatched. 45 mins later I get a call to say that some Mrs Galway says ...
On the 12th of November I cancelled this service because the lady passed away, I received a confirmation that it was read on that same day at 13:30.ADT still deducted the radio fee for 2013 and also the Jan premiums. I have called Eve on numerous occasions (weekly) she keeps promising to call back ...
I am having endless hassles- whenever we go away for a period longer than 24 hours our alarm goes off consistently (4 times/day). Other than warnings from ADT about excessive call-outs and additional charges this problem persists. I end up being stressed about the security of my home while on ...