Called Vodacom customer care on tuesday 21January, 10h45 to have my temporary voluntary limit increased to enable me to utilize phone. The call center agent assured me that the line is unlocked I checked later at 18h50 my phone still lock. I called Voda same time, the i was told that my phone ll b ...
Vodacom billed me R135, 00 for the topup contract I don't have with them. They send me the account no. I2546691 and phone no. 0716030549 for billing me. I did phone vodacom with query, then they told me to make an affidavit that I don't have 135 topup with them, of which I did. To my surprise now I ...
What would have resulted in a complaint, turned out to be a compliment. My BIS expired after 12am this morning, I immediately recharged and resubscribed to the service. Woke up this morning and it was still inactive. Was referred to your data department by your 111 line and spoke to a guy by the ...
Good Day The service im receiving from Vodacom is pathetic! Yet again i have received another notification from Vodacom to say that they will be debitting my account. I called the subscriber collections, having to repeat myself yet again. The agent, Tshepi, had me on hold for 5 minutes after making ...
So.. I submitted a complaint onto Hello Peter, Vodacom's Facebook page and emailed through a complaint via the Vodacom website. Not to mention all the calls made to Customer Care. We have received ONE call after that to say that they will look into this. STILL waiting for feedback. I cannot believe ...
Hello I applied for a cellphone contract but it didn't fit my needs, the agent then did a DEALER cancellation and informing me that I would be credited the amount. Today I get an SMS stating that I've been debited the amount that I was supposed to be credited. ...