I have been trying since 13 Nov last year when the first request (EC-ZHAL-3PD576) was logged to get my account sorted, I was charged for SIM and connection, and Im being charged extra for every month for BBM text that was all included in the contract, Im not suppose to be paying for this!!! Since I ...
I have realised last night that someone did a sim swop with my number. I called the call centre to correct this and was told I must take all my documents and my phone with to Vodacom shop and purchase a new Sim card. So I asked how is possible that someone was able to do it, without the phone and ...
My boyfriend has a Vodacom account for a Blackberry cellphone - he called customer care to have a R600 limit put on his phone, which they confirmed had been activated. Now, a few months later ( /- 3 months), he gets a text saying his account is over R1000, then another saying its R3000.79. He ...
What an absolute nightmare we have had with Vodacom!!! We had paid the handset fee in full for both cell phone numbers (on one persons name) and then transferred one of the numbers from the old owners name into another persons name. a few days later this line gets blocked with a message saying I ...
Vodacom deleted my active contract number without informing me of their intentions. I had to spend the whole day today trying to get my line reactivated. Had to fill in forms and buy new sim cards at my own cost and do sim swop. After all the hassle I was told it will take 7 to 14 days for Vodacom ...
Let me begin by saying that i never had a problem with vodacom till now. On the 24th of desember 2013 i went to vodacom in the mooirivier mall to tell them that my banking details has changed because my savings account from where the debit order is deducted has changed to a money builder account. ...