I have reported 4 times that my voice mail is no longer working. Each time I hold for at least 4 minutes to get thru I repeat the same issue, they put me on hold for three to five minutes. I am told they have reset and I must restart my phone and guess what it does not work! I left a message with ...
I had upgraded 2 contracts last year December when I queried if all the contracts were up to date and paid I was told everything is fine so we got the go ahead to get upgrades. 3 weeks into the new contracts both get suspended. I went back to the store to query about this they said there is nothing ...
After being shafted with a huge bill a month after upgrading my phone contract for another 2 years & taking up a Blackberry Z10 in May 2013, despite clear evidence that data was not activated, & as per the telephone call recordings the Autopage Call Centre Agent ignorantly misled me that ...
I went to the Woodland Blvd branch of MTN on Sat 18 Jan to open a contract for my son. We had all the paperwork required with us. Firstly there are no seats to sit and do the customer service with the staff. It took just over an hour to perform what should have taken no more the 30 mins. The staff ...
About 2 weeks ago my telephone line went dead, this fault has been logged multiple times with Telkom's "technical" department, and every time they come back stating that the fault has been resolved but obviously this is not the case. Today I received yet another text message informing me ...
Well I had a call over a week ago about my report. ITO the CPA I am stuck with the handset. When I asked about the "fake" area manager I was put on hold for over 5 minutes while the regional manager was consulted. Then was told they would get back to me. I asked for the response to be a ...