After complaining here, the answer I received:
"Please note, the credit passed was for the debit amounts charged after the request for cancellation was not processed. This has been refunded to the bank account."
Please also refer to my previous reports. It would appear that, whoever is coming back to me, doesn't look into the issue properly, or is not explaining it properly.
16 December 2012: I cancel my contract with MTN, with more than 30 days notice.
1 February 2013: A debit order goes off my account. The contract should have been cancelled.
28 February 2013: I get a credit note for R647.80.
1 March 2013: Another debit order goes off my account (R467), in stead of receiving the R647.80.
During March I complain, and finally get the R647.80 paid into my account.
What happened to the debit order of R467 from 1 March 2013, that went off AFTER the credit note was calulated? Surely this must ALSO be paid back?
Therefore, the answer given above is unsatisfactory. It's been nearly over 4 months now, and this issue is still not resolved.
WHEN ANSWERING VIA EMAIL, PLEASE PROVIDE ME WITH A DIRECT EMAIL ADDRESS, AS I HAVE TO EXPLAIN THE PROCESS FROM THE START EVERY TIME.
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