Complaint / review / scam report
I have been a loyal and happy MTN contract user (until recently) with my service provider being Autopage, whom I have also supported for many years. On 21April 2013 I phoned the call Center to query my actual usage vs my contract amount which gets debited each month, and was told the first time that she couldn't assist me as she doesn't have access to the information and the system was slow. Phoned again later the same day to be told the system has just gone down while on the phone. Then phoned AGAIN on 22 April 2013 and had a very helpful lady who worked out, assisted and advised me on which contract I should be on based on a actual spend, however, and here's where it started heading south:(, for me to change my contract to one more suitable for me I would have to pay a migration fee which escalates up for different tiered contracts. Now I would like to know, if MTN has already received about R15000.00 from me for mahala why would they not negotiate on the migration fee...? Have tried to phone MTN directly and only get voice prompt's
Country: South Africa Region: All Country City: Call center
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