On 17 Oct 2011 I took out a contract for a dongle with MTN. I cancelled my contract on 17 Sep 2013, as told by the shop. The contract was not cancelled as there was still an outstanding amount on my account. This was never communicated to me. On 25 Nov 2013 there was a debit order on my account from MTN. It was explained to me that this was the amount deducted for Oct 2013 which does not make sense at all. I do not owe MTN anything. The last debit order should have been on 25 Oct 2013. If you look back at my records, everything should be in order regarding payments made. When the debit order of 25 Nov 2013 went off on my account, there was no money in my account and I had to pay the bank R120 for the unpaid debit order, which is a bad reflection on my credit record. What I would like to know is why MTN deducted money from my account on 25 Nov 2013, as well as an amount of R309 was deducted from my account on 28 Dec 2013 since my contract ended on 25 Oct 2013. In total an amount of R429 was paid extra on this account due to incompetent staff not doing their work. And I do have my ref nrs for the cancellation of the contract. I would like to know if it will be refunded back to me.
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