I am writing to formally lodge a complaint regarding a funeral policy that has been fraudulently opened under my name without my consent. I did not agree to or sign up for any funeral policy, and I demand immediate action to cancel it.
For the past five days, I have been trying to resolve this matter:
I have made multiple attempts to call your call center but each time I am placed on hold for 7–9 minutes before the call cuts off due to airtime issues. This has resulted in wasted airtime and money, with no assistance provided.
I have sent over 30 emails to your listed addresses with no response.
I accessed your website and used the listed contact numbers, but again received no help.
This level of non-responsiveness and dishonesty is unacceptable. This policy was not taken out by me, and I demand proof of consent, such as:
A copy of the voice recording (if it was done via call)
A signed application form or agreement
Until then, I consider this to be fraudulent activity on my account.
I request:
Immediate cancellation of this policy.
A written confirmation that the policy has been cancelled and any deductions stopped.
An investigation into how this policy was activated without my consent.
If this is not resolved within 3 business days, I will be left with no option but to escalate the matter to:
The Financial Sector Conduct Authority (FSCA)
The Ombudsman for Long-Term Insurance
Social media and public platforms to bring attention to this fraudulent behavior
I expect a prompt response.
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