Actual Report: 1 DEC 2013
I did an upgrade on my contract with MTN direct which was successful and activated on the 21st of October. Received missed call from the N1 and requested to contact them, when I do that it leads me to RTT courier and they refer me back to MTN. Not a pleasing event at all.
How can I be charged on a contract phone which I don't have? I am really not pleased with the service at MTN.
Response: 6 DEC 2013
Hello simonlarry,
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience experienced.
As discussed, this matter has been escalated to MTN DIRECT to re arrange the delivery of the handset as it was returned due to the lack of confirmation of delivery with the courier company.
Regards,
Nomonde.
REQ:3008824
Current
After months am still waiting for the handset which already am being billed for!!!
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