» Telecommunications » Complaint / review: Vodacom - Vodacom: Misrepresentation | #293087

Vodacom: Misrepresentation

18th of December 2013 I decided to contact Vodacom regarding a data issue with my new phone only to learn from your Client Care Centre that my bill is sitting on R1400.00 and never in the entire time that I have been with Vodacom have I ever had a bill this high. Then after been given the run around I finally get told why it's so much and too my horror I found out that I am paying for two phones as that is how a premature upgrade works.
You should know that I spoke to numerous agents as well as team leaders who were not only incompetent but extremely rude as well. Not in the least bit helpful or even interested in assisting me to resolve this issue. I was put back through to the Upgrades Department as this was their fault and their manager Nathan Julius refused to answer my calls or even reply to my e-mails that I was told to send to him. Instead I get a phone call from two of his team leaders telling me that I should follow protocol and I cannot speak to the manager in question.
Vodacom is very well aware why I wanted a premature upgrade in the first place but according to them this is their only option? I cannot tell you how disappointed I am in this service provider, I have bee


Company: Vodacom

Country: South Africa   City: Head Office

Category: Telecommunications


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