On Wednesday 22 Jan, 2014 at 20:34 I phoned 082111 to enquire about a premature upgrade on my cell contract. This upgrade is not to have a new phone but, simply because I am on the road majority of the day and this will help to make my job easier on a daily basis.
The Call Centre person did advise me that a premature upgrade will be possible but, I must just phone 0821959 the following day to make sure.
On Thursday 23 Jan, 2014 at 09:11 I did make the call to 0821959 to make sure if a premature upgrade will be possible and the Call Centre person ensured me that it will be possible. I even asked the person if I can go to the Menlyn Vodacom branch and if they will be able to assist me.
On my arrival at Menlyn Vodacom on Thursday 23 Jan, a very helpful gentleman, James, assisted me. He even used his own cell phone to contact the Vodacom Head office.
The Call Centre gentleman at Vodacom Head Office told James and myself that a premature upgrade will not be possible.
Is this the way they treat a customer who has been with them since -1997?
I do not have the time during the day to go to a shop, never mind wasting my time.
Expect Vodacom to sort this out a.s.a.p.
Regards,
Joha
0 comments