» Telecommunications » Complaint / review: Telkom - No Internet for the WHOLE of December 2013 | #292441

No Internet for the WHOLE of December 2013

To whom it may concern

For the whole of December 2013 I've only had 2 days' internet. I've subscribed with telkom as my ISP for their alleged good service, seeing that telkom is not the cheapest. Therefore I expect telkom to provide me with the service that they promise in their advertisements.

I logged a fault telephonically on 12 December 2013 with fault 281CRK121213. I've also followed it up numerous times, always with the same answer " we will escalate the matter for you" what does that even mean?!

I am an attorney an also work form home, therefore without internet I cannot do my job and this affects me financially. Not having internet is a great inconvenience for me.

I understand that 2 technicians have already been assigned throughout this time, none giving any feedback herein whatsoever.

The service delivery of telkom is unacceptable! If my internet is not sorted within 24 hours I will be cancelling my line and ISP with telkom and take it to the Onbudsman of SA.

I urgently await telkom's response herein.

Johann Preiss
083 2771 736


Company: Telkom

Country: South Africa   City: Nationally

Category: Telecommunications


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