I have just about had it with MTN and their manner in which they treat their loyal contract customers.
I have been experiencing serious DATA issues in the North Riding Area (Agricultural Lands) for the past 2 weeks and have not received any joy from the incompetent staff for resolution of my problems. The lack of response / feedback / updates is costing me serious money.
MTN is blatantly not looking to be held accountable for poor service delivery - heck you don't even follow through on HelloPeter complaints - should I lodge a dispute againts MTN at ICASA?
I have got so many written responses, from various of your departments whereby you always state you will advise soon, yet you do nothing and I continue paying like a sheep for your incompetence.
MTN Coverage "Help Desk" - What help MTN?
Consultant: Thembi Hlongwane
Ref # 6874254
Feedback Received: "During the time you experience the problem please call 0831555 for further assistance."
Awesome service MTN.
MTN "Business Support"
Consultant: Zanele
Reference # 685077087
Feedback: "No Sir, we can only refresh the number, please contact Coverage"
Do I need to approach ICASA for answers? MTN clearly do not give a.
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