I have just about had it with MTN and their manner in which they treat their loyal contract customers.
I have been experiencing serious DATA issues in the North Riding Area (Agricultural Lands) for the past 2 weeks and have not received any joy from the incompetent staff for resolution of my problems. The lack of response / feedback / updates is costing me serious money.
MTN is blatantly not looking to be held accountable for poor service delivery - you send your consumers generic questionnaires to complete when facing a problem, the one "division" refers you to another "division".., only to be referred back to the initial "division" - it's like being a rodeo clown in the circus, going round and round in circles with no progress to be made whatsoever.
MTN Coverage "Help Desk" - What help MTN?
Consultant: Thembi Hlongwane
Ref # 6874254
Feedback Received: "During the time you experience the problem please call 0831555 for further assistance."
Awesome service MTN.
MTN "Business Support"
Reference # 685077087
Feedback: "No Sir, we can only refresh the number, please contact Coverage"
Do you treat all customers like Bozo the clown, running around with a red nose?