» Telecommunications » Complaint / review: Mtn - MTN Do Not Know Their @rse from Their Elbow | #173650

MTN Do Not Know Their @rse from Their Elbow

I have just about had it with MTN and their manner in which they treat their loyal contract customers.

I have been experiencing serious DATA issues in the North Riding Area (Agricultural Lands) for the past 2 weeks and have not received any joy from the incompetent staff for resolution of my problems. The lack of response / feedback / updates is costing me serious money.

MTN is blatantly not looking to be held accountable for poor service delivery - you send your consumers generic questionnaires to complete when facing a problem, the one "division" refers you to another "division".., only to be referred back to the initial "division" - it's like being a rodeo clown in the circus, going round and round in circles with no progress to be made whatsoever.

MTN Coverage "Help Desk" - What help MTN?
Consultant: Thembi Hlongwane
Ref # 6874254
Feedback Received: "During the time you experience the problem please call 0831555 for further assistance."

Awesome service MTN.

MTN "Business Support"
Consultant: Zanele
Reference # 685077087
Feedback: "No Sir, we can only refresh the number, please contact Coverage"

Do you treat all customers like Bozo the clown, running around with a red nose?


Company: Mtn

Country: South Africa   City: North Riding

Category: Telecommunications


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