I am highly furious and disappointed with the way MTN in general deal with customer complaints and queries. Why do the customers experiencing problems have to follow up and report a problem at least ten times before getting any answers?
I have phoned MTN Coverage, at least twice within the past week, due to 3G connectivity issues in my area. I have been told the North Riding area has had a tower fault since 21/01/2013 - I phoned on 12/02/2013 to get answers as I now have a 24 month data contract that is utterly useless. (Other call ref # include ref # 00003490946 - Sizakele)
Further to the above, I subsequenty mailed MTN Coverage and received a response after 3 days with the following information:
Please note we are currently experiencing problems with our sites T194, T6881 & T2429 in the area of Northriding. Our Engineers are attending to them.
T194- SMC/00003457332
T6881-SMC/00003496272
T2429-SMC/00003490940
Now according to the above, 3 towers in the area are affected - huge congestion issues with a full signal for 3G - absolute nightmarish performance for both work and online gaming.
I will not rest until service is fully functional again - no generic responses please.
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