Today is the start of my billing month and I receive an email this morning stating that my inclusive data bundle has been cancelled. This is the 2nd time this has happened since I renewed my contract in April.
I phoned the call centre and spoke to Eunice who logged a query (REQ2506807) and says the turnaround time is 2 to 48 hours. This is absolutely inconvenient considering its the start of the long weekend. MTN is now inconveniencing me for the 2nd time in the space of a few months. I pay for 200mb of Data and I expect to receive it on time every month, the last time this happened they credited my account with the prorata amount of data eventhough I was still billed for the full month.
I need my data loaded onto my phone ASAP - as in today, as in right now actually. Its quite frustrating having to speak to a call centre consultant who can't help.
I need a good explanation on why this has happened again and what is done so that it doesn't happen again.
MTN - fix this ASAP please!!
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