AfricaComplaints.com » Telecommunications » Complaint / review: Virgin Mobile South Africa - Lackberry already been replaced 5 times | #172472

Virgin Mobile South Africa
Lackberry already been replaced 5 times

I took out a contract with virgin in Feb 2012 with a blackberry but since then I had problems with the phone. Virgin already replaced the phone 5 times. In February this year they replaced it with a bb9320 it was working fine till May then the problem started again. The phone is freezing and take up to 30 minutes before you can use it again I did report it to Juliate at virgin head office nothing is been done yes she did phone me and I explained the problem. I dont want to sent the phone in because im paying for a bb service and cannot use it in this past year they had the phone morevthan me but I must pay every month my full fees. I want them to change the phone when they come and collect the phone and I dont want a bb they can change my contract to a samsung contract that is the same amount that im paying now.

Date:

Company: Virgin Mobile South Africa

Country: South Africa   City: Head office

Category: Telecommunications

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