I have been a client of Vodacom since 1994. and the service has always been OK. In the past, even Alan Knott-Craig would respond and help if issues were experienced, and I was allocated to the ECLO (Executive Client Liason Office). However, lately the service has been horrible.
On 13 May, I reported a WiFi signal issue with the phone to ECLO, and I provided documentary proof with a printout from one of my routers, that there is something wrong. Tanya Deane was assigned to the case. But, despite my documented proof, they seemed unwilling to address the issue, and I was requested to take the phone to a walk in service centre for testing. Knowing from previous experience that they will not be able to assist, I asked them to confirm where exactly I need to take it, and what equipment will they have to test the WiFi. No helpful response. I struggled to find time, but I at last visited the Vodacom service centre in Century City. And, as expected, they had not test equipment, and could not help. Even my requests for assistance from Mumsie Coetzee, the ECLO head, was ignored.
How can we get back the good service during Alan's time? How do we fix my iPhone?
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