I lodged a query with MTN on 13/7/2012 (Call centre ref: 895 86940 & Web query reference 5441815 / 5450950 / 945743) with regards to signifcant Black Berry and Black Berry roaming charges on my accounts, whilst I'm not using Black Berry. These charges have been charged to my account sine June 2012, on a long standing MTN contract. Despite numerous calls and follow up emails to MTN, I still await an answer from MTN. Even raising with the Business Account Manager (Me R Welman) served no purpose. Also requested MTN to provide guidance on an escalation proses, to which I received no response.
MTN's responce: 30 Oct 2012
Hello Taylor1,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
We have escalated the matter to the management team of our corporate division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Veronica
REQ:1344421
So I'm still waiting...
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