AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - They damage my phone and expect me to pay R2000 | #138670

Vodacom
They damage my phone and expect me to pay R2000

My touch screen decided not to work one morning as well as the colour faded on my few months old Samsung note 2. I am still under warranty so i took it back to the vodacom shop in GARDENS CENTRE Cape Town to get it fixed. Neil one of the consultants said he has seen a technical error like this before on another but he will need to send it away, i filled out the repair form which stated the problem as mentioned above and that there was no damage on the external body. I waited to hear back to see what was wrong with my phone and only after going into the shop in gardens did they Tell me there is a crack on the screen and i will need to pay R2000 to get it fixed! As i mentioned before THERE WAS NO DAMAGE DONT TO THE EXTERNAL BODY!! so how could there be a crack on the screen. i called vodacom repairs cape town and they said they received it cracked and Gardens center vodacom said they sent it away without a crack! they cracked my screen and expect me to pay!!! and the worst part is no one is even sorry! they want your money but dont care to help! Disgusting!!

Date:

Company: Vodacom

Country: South Africa   City: Gardens

Category: Telecommunications

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