My touch screen decided not to work one morning as well as the colour faded on my few months old Samsung note 2. I am still under warranty so i took it back to the vodacom shop in GARDENS CENTRE Cape Town to get it fixed. Neil one of the consultants said he has seen a technical error like this before on another but he will need to send it away, i filled out the repair form which stated the problem as mentioned above and that there was no damage on the external body. I waited to hear back to see what was wrong with my phone and only after going into the shop in gardens did they Tell me there is a crack on the screen and i will need to pay R2000 to get it fixed! As i mentioned before THERE WAS NO DAMAGE DONT TO THE EXTERNAL BODY!! so how could there be a crack on the screen. i called vodacom repairs cape town and they said they received it cracked and Gardens center vodacom said they sent it away without a crack! they cracked my screen and expect me to pay!!! and the worst part is no one is even sorry! they want your money but dont care to help! Disgusting!!
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