Since joining Virgin Mobile a few months ago, the service I've received has been appalling. Despite numerous attempts to resolve my issues I've still got no answers. Since their system 'upgrade' I continue to experience network, billing and service issues. I am sick of it.
To begin with, my account has been debited twice in one month - first on 30/04/13 and then on 02/05/13. Why was money debited twice? No one in the billing department is able to explain why it wasn't taken off in one debit. This additional debit costs me money. This is indicative of Virgin Mobile's flagrant disregard of their customers' interests.
While trying to resolve my issues, I've had a consultant literally laugh in my ear, unanswered emails, changing my contract details without informing me - and having the nerve to charge me for it in the process. In fact, the very details agreed upon in my contract have been altered without my knowledge.
I still can't my view airtime balance and was told by a consultant (named Guku) that my case will be forwarded to the IT department. Needless to say, nothing has happened.
I am done wasting my time waiting for a 'CHAMP' to help me. my next step is CPA.
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