I went to Woolworths Food in Columbine Square around 17:40. The store wasn't as busy as it would usually be around that time of the day which was a relief for me as I was tired and needed to get home and prepare supper.
Mandisa just had to spoil what was a pleasant experience of grocery shopping by scanning my items without swiping my woolies reward card.
She asked if I had a card and I said yes then I continued taking my groceries out a basket placing them on her counter. Upon me producing the card she got upset and said 'I asked if you HAVE a CARD and YOU said NO. I CAN'T USE it now coz I'm done and CANNOT CANCEL what I've processed'. I suppose she forgot that I was PAYING. I didn't want to argue with her and waste my precious time education her about Customer Service.
I therefore would like offer her an opportunity to know what and who I was at the time when I arrived at her counter:
"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. Mahatma Gandhi
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