AfricaComplaints.com » Security » Complaint / review: Adt Security - Burglary after ADT did NOT respond to alarm! | #92253

Adt Security
Burglary after ADT did NOT respond to alarm!

On Friday, 19 April 2013 my alarm went on at about 18:20. I called ADT from my burgled home 1.5 hours AFTER my alarm went off. I wanted to know if ADT knew my alarm went off and if I was covered by ADT. Both the male and later Madeira Lubisi (Control Supervisor) confirmed this was so. My next question was why ADT did not respond??? Madeira said they did not come because there was "high influx of signals" (something to do with the rainy weather).

An ADT man (Makhondo) arrived (after 20:00) and showed on his gadget that he was dispatched 5 minutes ago to a call in (not triggered alarm reaction). J. Masemola (ADT Snr Reaction Officer) also arrived. Now that the laptop, tv... etc was, I had two ADT officers, but when my alarm went off, ADT ignored it.

I explained to both Masemola and another ADT call centre agent that the gate is broken, burglar bar cut, ADT alarm system is ripped off the wall, door broken and as a 20 something female living alone... I needed a guard (prepared to pay for it) or at least technicians to reinstall ADT system that night. They said their hands were tied.

ADT clearly disregards my life and property! ADT didn't respond. Why should I incur the loss?

Date:

Company: Adt Security

Country: South Africa   City: Pretoria

Category: Security

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