I DISPUTED AN AMOUNT OF R445.08 FOR UNSATISFACTORY TECHNICAL SERVICE. I MADE A LIST OF BATTERY REPLACEMENTS AND BEAM FAULTS AND EXPECTED ADT TO DO WHAT I ASKED THEM, ONLY TO FIND AN INVOICE WITH THE LIST I GAVE THE TECHNICIAN WRITTEN OVER ON THEIR INVOICE FOR R445.08, NO ACTUAL WORK DONE, THAT WAS NOT WHAT I ASKED THEM TO DO, HE HAD TO REPLACE A FEW BATTERIES, NOT GIVE ME AN INVOICE FOR A LIST THAT I ALREADY GAVE ADT. I HAD TO GET ANOTHER SERVICE PROVIDER TO DO THE WORK ADT DIDN'T DO AND HAD TO PAY THAT COMANY ANOTHER R600. AFTER SEVERAL TELEPHONE CALLS, I WAS NOTIFIED BY SMS THAT I SHOULD PAY THE DISPUTED AMOUNT. I RELUCTANTLY PAID ON 13.02.2013, JUST TO FIND OUT THAT ADT MADE AN UNAUTHORISED DEBIT ORDER WITHDRAWAL FROM MY BANK ACCOUNT WHICH RESULTED IN A CREDIT ON MY ACCOUNT. ACCORDING TO ME THIS CONSTITUTES, AS I ONLY SIGNED A DEBIT ORDER FOR MY MONTLY FEE. I HAVE NOW MADE ABOUT 12 TELEPHONE CALLS TO THE CALL CENTRE WITH NO RESULT. ADT IS NOT RESPONDING TO AN E-MAIL I SENT TO THE DEBTORS DEPT. I HAVE REQUESTED A RESPONSE ON THE WEBSITE TO 3 DIFFERENT DEPARTMENTS, NO RESPONSE. THE ACCOUNTS DEPARTMENT DOESN'T ANSWER THEIR TELEPHONE NR 0113214555. VERY UNSATISFIED!
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