An amount of R3648 was debited off my Capitec account from Nashua Mobile on 25 February 2013 . I never had an agreement with Nashua Mobile. I brought an affidavit to the bank to dispute this debit order but I was told that I need to get Nashua Mobile to give me a letter stating I'm not a client for Capitec to reverse the debit order. Nashua Mobile agreed verbally that it is a mistake but now I wait for a letter. I'm at Nashua Mobile's mercy. Guilty until proven innocent. I have seen other people have had the same problem with Nashua Mobile and have not only had to wait up to 3 months for the issue to be resolved but were further debited the next month! Someone with the same problem as me has told me ABSA reversed a disputed debit order for them without problem!! Furthermore based on what the banking ombudsman says, I have been "left at the mercy of unscrupulous companies that abuse the debit order facility."
A customer can instruct his or her bank to reverse a disputed debit order. If the disputed debit order is
reported within 40 days of it appearing on the account, the bank will reverse it immediately
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