There was an early unauthorised, bounced debit order in December on my account. I posted a complain here and Megan called me, apologised and said she will sort out the issue. Then month end the debit order did not run (debit order date is 1st of the month) on the account and I ended up paying cash for December. While I went to make payment 02/01/14, I was told to pay a very high amount to what I normally pay and was told my account was in arrears. I disputed this with the call centre and a guy who was assisting said I must pay my normal instalment and that he will remove the extra amount Ref#11125243. This morning a debit order with an extra amount run on my account. This means the issue was not sorted out and I am paying extra for Martin's incompetence, as well as the contact centre one. I last spoke to Megan last week, sent her two emails and to this day I have no response. She promised to pay back the penalty fees I was charged by my bank and nothing has happened. The last time I spoke to her she said I must send her my bank statement with my bank penalty fee and the issue would be sorted out the same day. I am still waiting. Someone please sort this out and refund me my money.
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